I tweet a lot.  It’s short, it’s simple, and it makes me think I’ve actually held a conversation with someone old enough to drive.

And I’ve found myself complaining from time to time.  Complaining about politicians, mostly, but also about the car mechanic, who after taking 3 freakin’ weeks to repair the van discovers he lost the key and had to have it towed to the Dodge dealership, where they will reprogram the ignition and presumably we can finally pick up our only vehicle and pray they actually fixed it this time so that it will start.  Because since they lost the key the car repair people haven’t actually test driven or even started the vehicle after installing the new part that is so super-duper rare it took 2 weeks to ship in.

Ahem.

Where was I?  Oh, yes, complaining.

I’ve discovered that complaining on Twitter gets results.  I first noticed it when griping about how Comcast phone service stinks and the online people couldn’t tell me when my phone service would be restored.  Comcast Bonnie tweeted me within minutes, and solved the problem.  And the next time Comcast phone service went out (notice a pattern?), Comcast Bonnie was right there with a solution.

Recently I bought the new Expo Click! markers.  Markers at our house suffer a headless fate all too often, and I thought this would be the solution.  I bought a 3 pack and within 24 hours two were broken.  I complained.  Expo Marker Man saw my tweet, and I ended up with a care package in the mail 48 hours later!  I got 9 Expo clicks, 2 packages of fine point clicks, and some Expo dry erase wipes.

Customer service 2.0 – via Twitter – works for me!

For more Works for Me Wednesday Tips, check out We Are THAT Family!

(P.S. – be smart about giving out your mailing address on Twitter, even on DM.  Ask the company for an 800 number and claim or customer service number to make sure it’s legit)

(P.P.S. – I didn’t do that and husband dear got mad at me.  So learn from my mistake.)